Returns

Returns and Exchanges:

We hope you love your Keep + Kind purchase. If it's not quite right, you can return items within 30 days of delivery only. Returns received after this timeframe will not be accepted. If you would like to exchange an item, send an email to the address below with your request.

Items must be returned in their original packaging with all labels attached. Returns that are incomplete or unsaleable may be rejected, with all or part of the original price paid withheld. Your statutory rights are not affected.

For easy returns, use our Royal Mail link (collections can be arranged after the return is processed). If you prefer to return the item yourself, please ensure you include your name, postal code, and order number. The return address is:

Keep + Kind
PO Box 469
Lymington
SO41 1GE
United Kingdom

Please note, the sender is responsible for postage costs.

Refunds will be processed within three business days of receiving the items. Bank processing times from receipt of funds may vary but are usually 3-5 days.

For EU and worldwide customers: If an international customer refuses the shipment due to customs import or duty costs, they will be responsible for return shipping and any administrative charges levied by international delivery companies, which will be deducted from the refund.

For EU customers, please see our FAQ page for IOSS benefits for orders of €150 or less.

For any questions, email us at hello@keepandkind.com.